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frequently Asked Questions

I Forgot My Password. What Should I Do?
Select the “Forgot Password?” link on the account log-in page. Enter your email address, select “Reset Password”, and you’ll get an email with further instructions.
How Do I Change My Personal Information or Password?
You can edit your account information and password in the “My Account” area. Make sure you select “Save” after changing your details.
Which Payment Methods Does Money Corner Accept?
We accept the following payment methods:

- Mastercard
- Visa Card
- Maestro
- Bancontact
- IDEAL
- SOFORT Banking
- Belfius
- KBC/CBC
- ING Homepay
How Does Money Corner Guarantee That My Order Will Arrive Safely?
We use discreet and protective packaging to secure your order in transit. A Track & Trace number is provided where applicable and insurance is offered on orders shipped using registered mail.

When shipped, we inform you with the track & trace number so that you can follow your order. If your purchase is €25 or more, then we recommend you to choose for recommended shipment.
How Long Will My Order Take to Arrive?
All European orders should arrive within 3 and 7 working days. Shipping time for international orders is between 7 and 14 days. In both cases, you can use your Tracking Number to check on the status of your order.

For more information, and to track an order that has not arrived within this time, contact us by email or phone.
What Are the Shipping Costs?
Shipping costs are dependent on the size of your order and the shipping destination. Minimum and recommended shipping costs are as follows:

The minimum normal shipping within Europe: € 2.50
The minimum recommended shipping within Europe: € 10.00

The minimum normal shipping internationally: € 3.50
The minimum recommended shipping internationally: € 15.00
My Order Was Damaged, What Should I Do?
We endeavour to protect all orders. In the unlikely event there is an issue with your package, you can send us an email to Info@MoneyCorner.be.
Can I Return My Items?
You can return your order within 14 calendar days. If you do not contact us within this period, we will assume that everything is okay with your order. Should that not be the case, you should contact us first stating a reason for your return, after which you need to send the items to the following address:

Money Corner
Molenweideplein 76 3620, Lanaken
Belgium
I Can’t Find the Banknote or Another Product That I Am Looking For, What Should I Do?
If you can’t find a specific item in our online store, you can contact us by email (info @ moneycorner.be) and we will assist you as best we can.
I Can’t Find My Question Within This FAQ
If you can’t get the help you need here, just contact us by phone or email and we’ll respond as soon as possible.